TG
Theolan G
1 reviews | Active since Jan 2021
22 Jan 2021, 11:40
Redemption of 32 inch TV for Galaxy Note Ultra 20 promotion
Pathetic service from Samsung South Africa Online,
All your agents are the worst, giving me the same story and run around every time I call.
I hear the same nonsense every time, I will get an agent to call you back or send an email and nothing gets done.
I redeemed my voucher on the 13th of November 2020, I sent all required docs to Samsung.
From the 22nd of December, I had to send an ID copy 4 times for them to verify.
Every time I call in I hear the same story, your case has been escalated and you will receive the voucher code with 1-3 days. And yet nothing comes.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Jan 2021, 11:46 Good morning Theolan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply22 Jan 2021, 11:46
Official
Good morning Theolan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
TG
Theolan G's updateReviewer Update
22 Jan 2021, 11:49Let's be honest, this is an auto-response generated from Samsung.
Nothing is getting escalated and I will be wasting my time waiting for a reply or phone call.
Nothing is getting escalated and I will be wasting my time waiting for a reply or phone call.
TG
Theolan G's update22 Jan 2021, 11:49
Reviewer Update
Let's be honest, this is an auto-response generated from Samsung.
Nothing is getting escalated and I will be wasting my time waiting for a reply or phone call.
Nothing is getting escalated and I will be wasting my time waiting for a reply or phone call.
TG
Theolan G's updateReviewer Update
22 Jan 2021, 13:21Will it be their standard 1 - 3 days, which amounts to not getting a call at all in the end and then phoning in and being told they will call back and nothing comes of it.
TG
Theolan G's update22 Jan 2021, 13:21
Reviewer Update
Will it be their standard 1 - 3 days, which amounts to not getting a call at all in the end and then phoning in and being told they will call back and nothing comes of it.