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yaseenpatel Y

1 reviews | Active since Jun 2016

16 Sept 2016, 12:36

redeem your free TAB 3 light

<p>so i have samsung rewards and login daily and this morning i received a burn notification to burn 0 points to redeem a free tab 3, i clicke don it and submitted my detials and about 30 minutes later i recieved 10000 points and a notification that the offier was not available for burning and appeared due to a system error, this is unaccpetable as samsung and IMMEDIA should not have advertised this if it was done in error, 10000 points hardly makes up for the value of the tablet worth R1749, this is unacceptable samsung as you are now going bakc on your word.</p> <p>please contact me to sort this out as i am still expecting this tablet </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply16 Sept 2016, 14:55
Official

Hi Yaseen

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team