Recurring Product Defect that Samsung refuses to address

I would like to express my disappointment in Samsung's lack of concern or resolve concerning a recurring product defect and the repair costs I am now being asked to pay by Samsung.

I purchased a Samsung television in 2020. In 2023, the TV developed a fault and Samsung repaired it under their manufacturer’s guarantee. Following that, I also had an extended warranty that remained valid until July 2025.

Shortly after the expiry of the extended warranty, the television developed the **exact same fault** again. I have now been advised that I must pay **R8,500.00** for the repair. This is concerning because the issue was previously repaired while the product was under Samsung’s guarantee and should have been resolved at that time.

The fact that the identical fault has reoccurred raises concerns about: • the quality of the original repair, and • the product’s durability and compliance with the Consumer Protection Act.

I have consulted the Ombudsman, who advised me to escalate this matter to the NCC for intervention due to Samsung refusing to assist since this is now -out of warranty- I have provided proof of purchase, previous repair documentation, warranty details, and Samsung’s latest repair quotation upon request to no avail.

This is truly concerning for a product that costed R17K , is 5 years old with 2 repairs and there is no guarantee it is not going to happen in another 2 years as per the technician.