sS
simon S

1 reviews | Active since Mar 2015

27 Oct 2015, 16:34

Recurring Fault

We bought a Samsung ME9114W microwave in July 2013 from Game in Canal Walk. The circuit board stopped working in November 2014 while still under warranty, and was replaced. A couple of weeks ago, the same problem resurfaced. We took it to the Samsung repair outlet in Parow, who quoted us R680 to replace the circuit board (again). This is not significantly less than the cost of a new microwave. They have also levied a \repair rejection"fee of R175"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Oct 2015, 17:03
Official
Hello sapfel,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA