Recovery of Service delivery failure.

This is just feedback and follow up on a review done in January. We have been struggling with our Samsung Fridge since December and even did a review on this site as it felt we were not getting any service delivery. Steven from Samsung Voice of Customer got involved and ensured that our fridge was eventually repaired. Thank you very much Steven. You followed up at least 3 times per week and kept us fully updated. A further thank you to Bongani from Electracorp for the time you spent repairing and searching for the fault. You were on the job until 21h00 in the evenings in our home and would phone again at 5 in the mornings to hear if the fridge had showed any signs of life during the night. Eventually you collected the fridge and returned it in perfect condition and working like brand new. Thank you, thank you, thank you.