Record levels of incompetence and bad service, weeks of it.

My phone has broken GPS and was at the Samsung Service centre TM Electronics for 3 weeks from 17 December 2019 to 7 Jan 2020. After those 3 weeks they call me to collect the phone. Service agents did nothing, say they find no fault. I take the technician on a drive, the GPS does not work the entire trip, we get lost because GPS does not work. After finally getting back, they still claim they can not fix the phone.

I call escalations Tuesday 7 Jan, They do not not phone back after 3 hours, I then call again, Phumla says the GPS “App” is not part of Samsung, I need to phone Google to resolve. I NEED TO PHONE GOOGLE? ***? PHONE..GOOOGLE..?? for google maps, uber and pokemon, Google deals with that apparently. It’s not even a software issue, the GPS DOES NOT WORK

I Received a call Wednesday 8th Jan for troubleshooting, after I told the person phone has been factory reset already, he says “then it can’t be a software issue!, it must be a hardware issue!” promises that I will receive a call by end of day Thursday 9th.

Received no call Thursday 9th.

I phone Phumla on Friday 10th , she promises me I will get a call on Monday 13th

Received no call on Monday 13th

I phone on Tuesday 14th Jan, Phumla hasn’t been at work for 2 days, another person says the line is bad and promises to call me back right away. Did not receive a call after 10 min. So I phone back, then a second person says the line is bad and promises to phone me back right away. He DOES phone me back right away (yay!) and then promises that I will get a call on Wednesday 15th

Received no call on Wednesday 15th

Record levels of incompetence.