1 reviews | Active since Feb 2015
Recommended Service Company
On discovering our dishwasher was faulty, my wife called what appeared to be reputable repair company that was accredited by Samsung, Technifix. A technician arrived 14 January 2015 to look at the dishwasher. The technician diagnosed the problem to be the recirc motor and promised to submit the report an we should have a quote in a few days. <br> After no word from Technifix it took 5 calls (each with a promise of getting back to us) before we got a quotation, which was accepted on the 20 January 2015 <br> It took further phone calls to find out the status. 3 weeks later we had still not heard from Technifix on the status. Firstly a call on the morning of the 17th February only to discover the parts were on order, 1 item had arrived but was apparently incorrect and had been returned, again my wife was promised an update on the status of the spares later that day.Frankly I have had enough of this company and when I was called back 20 min's later I advised them that I am not interested in doing business with them any longer and that I want my call out fee refunded and the repair cancelled.
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
