VP
Viljoen P
1 reviews | Active since Jul 2019
15 Aug 2023, 21:55
Received a broken S90C Oled TV almost a month ago - no replacement received yet - no urgency
Bought a Samsung S90C TV on 20 July (almost a month ago) and received a TV with a smashed corner and so damaged that it couldn’t switch on.
I reached out to customer aupport and sent all the required details. Was told I would receive a replacement within 2 weeks which was already a crazy time period.
It’s been more than 3 weeks and I’m still waiting. There seems to be no urgency to help me get this resolved. Extremely poor from a global brand.
Last reference number received ***2. Original order number ZA***
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Samsung South Africa's replyOfficial
16 Aug 2023, 07:19 Good day, Viljoen.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply16 Aug 2023, 07:19
Official
Good day, Viljoen.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP