Receive no feedback from Samsung Repair Centre

Let me start by saying that in the two previous times i have booked my device in with the repair centre i have never had an issue with service and they have been exceptionally efficient. So something appears to have changed. <br> <br> I booked my phone in with water damage on January 11, 2016, and was informed that the assessment would take 3-5 working days. By the end of that week (the end of the 5 days) I hadn't heard anything back. Thought nothing of it and presumed i would get an email on the following Monday. No email came. My wife called and was told it would come through shortly in the next day or two. By the next Thursday (now 9 working days) i called and asked to speak with someone to find out why this was happening. I was put through to Chris, who agreed this was unacceptable, said he was looking into it and would get back to me by the Friday. He never called. My wife kept calling and got the same feedback... \You will receive it later today or tomorrow Ma'am\". <br> <br> Chris has never returned any of my calls despite leaving three messages. I still have not received a quote.<br> <br> The blatant disregard to communicate with a customer that there would be a delay is what cheeses me off."