Reapir Center Bad Customer Service

Today marks a month since I handed in my phone for repairs at the samsung care center in roodeport. It took them 3 weeks to give me a qoute stating that my visibly broken LCD was indeed broken and needed to be replaced. Furthermore the memory card slot was faulty however the technician stated that they found no fault with this. They asked me for a proof of purchase which I sent and qouted an additional amount for VT camera that they stated was not under warranty. I accepted this qoute on the 28th of October. I am however yet to receive any communication from the repair center as to the expected time that the repairs will be complete or when I will be able to collect my phone.