Reap off and Disappointing Service

A month has gone by without me having my phone. I Logged my complain 24th January 2015 of a faulty device after LCD has been repaired by Samsung which caused me R2100 and I paid it. Then they sent me a quote wanting R3149 to repair the fault which was never there before fixing the LCD. My complain was escalated to Samsung Head Office which a gentleman called me to get my story and said they are busy investigating, that was before end January and now we are on the 2nd March and no one has come back to me to update me what is happening. <br> <br> I have been a loyal brand customer of Samsung for years and not once I've even used my warranties. First time deciding I needed their services and this is what I am getting. <br> <br> I am so disappointed to Samsung and will not recommend it. No longer have a trust on the Brand and their customer services. This is a re <br> <br> This is a Reap off and Disappointing Service<br>