Really upset and disappointed with the Samsung service

Good day .

I trust you are well ,

Firstly I am really disappointed in the SERVICE I was given in one of yourls branches .

SAMSUNG Smart Care PMB in cascade (town Bush road, Montrose , Pietermaritzburg ) . I have sent my phone for repairs on two occasions . First time I sent my phone I paid R 4 500 to be repaire the LCD ,they fixed my phone and it worked for 2 month and the LCD they replaced stopped working properly, it starter flickering off and on.

I have sent it back to be fixed and it was but they damage my back cover . They tried to compensate me with a cheap POWER BANK which I was not happy with .

They said the parts for that phone is hard to get so from a gold phone I have a rose gold ( pink ) front I had a gold back cover not sure what colour they are getting for me . So from a gold phone I now have a circus phone ( A multi colour )

The assistance don't give courtesy call notifying the progress or status of the repair .we as customer must wait a whole week and then when we phone they say they are trying to locate the part .

I have been dealing with Nishan. I was advised by Nishan that by opening the S7 edge to change the front screen the back cover gets damage.

I did phone yesterday to query the status of my phone cause they didn't get back to me . When I mentioned head office. Immediately he has invited me on what's app . To type what he clear stated . But all the other question I asked he could not reply.

I did send a mail . To they head office last week but I was told it was sent to escalation department and no response yet. .

I tried the store - no help I tried head office - no help I'm trying yourll - Next I'm sending a mail to ombudsman.