1 reviews | Active since Jul 2017
Really really poor after sale service
<p>I bought a Samsung fridge freezer last year. In December the freezer speed working. Samsung are unable or unwilling to fix it. They replaced the fan which was not the problem. They replaced the gas and the gas pipe which turned the freezer section into a storage cupboard..no cold at all...they replaced a third thing which did nothing to help. Every technician who comes says it's something Different. Although the fridge has a big 10 year warranty on the compressor label stuck on the fridge they say they are unable to get a replacement? It is now 8 months later. I refuse to believe it is so hard to fix a fridge. </p>
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This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards
Samsung SA
