TC
Terry C
1 reviews | Active since Dec 2015
21 Dec 2021, 09:26
Really poor and "we don't care " service from Samsung buy and get.
I'm having a terrible time with the company that is running the "Buy and get" promotion for Samsung. There service is extremely poor and when there is a problem they only respond to a Hellopeter post. I bought my Samsung product and registered with the "Buy and get" promotion on the 11 November. I am still waiting for the thing to be sorted out despite numerous phone calls and promises made. Let this be a lesson to Samsung on how not to run a promotion and how to tarnish your brand name very quickly. I would like a Samsung person to contact me now as I am finished dealing with the fools that are running this promotion for them.
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Replies (2)
Samsung South Africa's replyOfficial
21 Dec 2021, 09:59Good morning Terry ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply21 Dec 2021, 09:59
Official
Good morning Terry ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's replyOfficial
21 Dec 2021, 10:56Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply21 Dec 2021, 10:56
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM