1 reviews | Active since Oct 2016
REALLY BAD SAMSUNG CUSTOMER SERVICE - POOR SHOW / SHAMEFUL
samsung fridge repair ref ********** 605 -from wednesday 25th july i have had no response , i have spoken to 'manger ' Nadeem Sallie on friday who said he would elevate ? i emailed the invoices for my previous 2 repairs to Nadeem last week!
This is the 3rd time i have had a temp sensor problem on my fridge purchased in 2015 ...
customer service rep named Prudence keeps saying she will call me back ? i have received no response . DOES IT TAKE A WEEK TO SEND A TECHNICIAN ? poor show , really bad customer service - unfortunately giving Samsung a bad name .
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
Good day,
We have noted your concerns and your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS