AM
Anant M
1 reviews | Active since Mar 2011
23 Nov 2020, 08:45
Real Bad Customer service no reponse in over months now!!!! PATHETHIC
Worst customer service ever!!! Have been waiting for over a month now for a response with regards to my query on a credit to be passed on a faulty washing machine. I have been following up many times per week over the course of the month and still have not obtained a response from Samsung SA which is truly PATHETHIC to say the least.
I cannot be trying daily to obtain a response which was promised to me by Tshepo in a couple of days since 29 October??????
Helpful (0)
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Replies (3)
Samsung South Africa's replyOfficial
23 Nov 2020, 09:26Good Morning Anant,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply23 Nov 2020, 09:26
Official
Good Morning Anant,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
AM
Anant M's updateReviewer Update
23 Nov 2020, 09:37Good Day NM,
It has now been a month since it was taken up to the escalations department, everytime I call to speak to Tshepo he is always unavailable, I have tried and exhausted all means to obtain a response from Samsung regarding this matter, please advise what is being done to compensate me for this substandard, pathetic and negligent attention to this matter?
It cannot take 6 months (machine was reported faulty in June 2020) for a matter to be resolved? What kind of service is this?
It has now been a month since it was taken up to the escalations department, everytime I call to speak to Tshepo he is always unavailable, I have tried and exhausted all means to obtain a response from Samsung regarding this matter, please advise what is being done to compensate me for this substandard, pathetic and negligent attention to this matter?
It cannot take 6 months (machine was reported faulty in June 2020) for a matter to be resolved? What kind of service is this?
AM
Anant M's update23 Nov 2020, 09:37
Reviewer Update
Good Day NM,
It has now been a month since it was taken up to the escalations department, everytime I call to speak to Tshepo he is always unavailable, I have tried and exhausted all means to obtain a response from Samsung regarding this matter, please advise what is being done to compensate me for this substandard, pathetic and negligent attention to this matter?
It cannot take 6 months (machine was reported faulty in June 2020) for a matter to be resolved? What kind of service is this?
It has now been a month since it was taken up to the escalations department, everytime I call to speak to Tshepo he is always unavailable, I have tried and exhausted all means to obtain a response from Samsung regarding this matter, please advise what is being done to compensate me for this substandard, pathetic and negligent attention to this matter?
It cannot take 6 months (machine was reported faulty in June 2020) for a matter to be resolved? What kind of service is this?
Samsung South Africa's replyOfficial
23 Nov 2020, 09:52Thank you for posting your comment .
We have acknowledged your concern and forwarded it to the concerned department. Our team will get in touch with you to assist you further. Thanks!
Kind Regards,
SamsungZA
NM
We have acknowledged your concern and forwarded it to the concerned department. Our team will get in touch with you to assist you further. Thanks!
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply23 Nov 2020, 09:52
Official
Thank you for posting your comment .
We have acknowledged your concern and forwarded it to the concerned department. Our team will get in touch with you to assist you further. Thanks!
Kind Regards,
SamsungZA
NM
We have acknowledged your concern and forwarded it to the concerned department. Our team will get in touch with you to assist you further. Thanks!
Kind Regards,
SamsungZA
NM