LP
Lucian P

1 reviews | Active since Apr 2012

03 Jan 2017, 13:25

Reach for the moon

<p>I bought a KS9500 tv and entered the "Reach for the moon" competition. I received a sms stating that I need to send my till slip for verification, my reference number and mobile number. I sent the information and received confirmation that they received my email. I followed up 2 weeks later by phoning the 086 number provided in the sms. No luck in phoning the number.</p> <p> </p> <p>So was this competition real or ****? Since I haven't heard back from anyone.</p> <p> </p> <p>Tried phoning your call centre, but no luck there either...</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Jan 2017, 15:18
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***.

A senior customer service executive will contact you with further advise on this matter.

Regards,

SamsungSA