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Grant D
1 reviews | Active since Apr 2013
06 Jan 2022, 09:11
RE: Samsung S20 FE Overheating Issue
Hey Samsung, can you kindly provide me with feedback RE: https://www.hellopeter.com/samsung-south-africa/reviews/overheating-risk-samsung-s20-fe-***
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Samsung South Africa's replyOfficial
06 Jan 2022, 09:12Good morning Grant ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply06 Jan 2022, 09:12
Official
Good morning Grant ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
GD
Grant D's updateReviewer Update
11 Jan 2022, 07:34Hi NM,
I was told that the issue is "software-related", and then was asked to just go pick up my device, use it for a week, and then report back if the device was still overheating.
So I don't see this case as being closed as the device overheating issue is still not resolved. In fact, with the little bit of heat that Cape Town had now the last few days, scrolling through Facebook or Instagram whiles it was on charge (using the provided Samsung charger and cable) was actually decreased the battery % and it was really super hot to the touch.
Should I now refer to legal action now seeing as Samsung is clearly not interested in fixing their own faulty model line? As there are plenty of users complaining on public forums as well as your own Samsung members forum about the overheating issues with the S20 FE line.
Thanks
Grant
I was told that the issue is "software-related", and then was asked to just go pick up my device, use it for a week, and then report back if the device was still overheating.
So I don't see this case as being closed as the device overheating issue is still not resolved. In fact, with the little bit of heat that Cape Town had now the last few days, scrolling through Facebook or Instagram whiles it was on charge (using the provided Samsung charger and cable) was actually decreased the battery % and it was really super hot to the touch.
Should I now refer to legal action now seeing as Samsung is clearly not interested in fixing their own faulty model line? As there are plenty of users complaining on public forums as well as your own Samsung members forum about the overheating issues with the S20 FE line.
Thanks
Grant
GD
Grant D's update11 Jan 2022, 07:34
Reviewer Update
Hi NM,
I was told that the issue is "software-related", and then was asked to just go pick up my device, use it for a week, and then report back if the device was still overheating.
So I don't see this case as being closed as the device overheating issue is still not resolved. In fact, with the little bit of heat that Cape Town had now the last few days, scrolling through Facebook or Instagram whiles it was on charge (using the provided Samsung charger and cable) was actually decreased the battery % and it was really super hot to the touch.
Should I now refer to legal action now seeing as Samsung is clearly not interested in fixing their own faulty model line? As there are plenty of users complaining on public forums as well as your own Samsung members forum about the overheating issues with the S20 FE line.
Thanks
Grant
I was told that the issue is "software-related", and then was asked to just go pick up my device, use it for a week, and then report back if the device was still overheating.
So I don't see this case as being closed as the device overheating issue is still not resolved. In fact, with the little bit of heat that Cape Town had now the last few days, scrolling through Facebook or Instagram whiles it was on charge (using the provided Samsung charger and cable) was actually decreased the battery % and it was really super hot to the touch.
Should I now refer to legal action now seeing as Samsung is clearly not interested in fixing their own faulty model line? As there are plenty of users complaining on public forums as well as your own Samsung members forum about the overheating issues with the S20 FE line.
Thanks
Grant