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Simone E
1 reviews | Active since Aug 2021
27 Feb 2023, 10:06
RE: LACK OF CUSTOMER SERVICE,ACCOUNTABILITY AND A POORLY MANUFACTURED ZFLIP4!!!
I have lodged a complaint about the Zflip4 and the lack of accountability with defective phones and non-compliance with the CPA and I still have not received a solution from Samsung other than to pay for an assessment which is against the law and my rights as a consumer.
I have seen multiple complaints about the same issues I have with the samsung zflip4 complaint and yet its easy to say the consumer must pay for the manufacturer's default. I have already paid so much for this phone and only used it for not even 2 months!!!
I await your urgent response with a solution.
Regards, Simone Gittins Attorneys Inc.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
27 Feb 2023, 10:07Good morning Simone,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply27 Feb 2023, 10:07
Official
Good morning Simone,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Simone E's updateReviewer Update
27 Feb 2023, 10:52Good morning,
That is not correct, the mail forwarded on 20 February 2023 says "Good day Simone,
That is not correct, the mail forwarded on 20 February 2023 says "Good day Simone,
Please note that we have forwarded your email to the Voice Of Customer department and the team will revert back with feedback.
Regards
The ZAservice Team"
Is this your conclusion???????? or am I missint something??
Is this your conclusion???????? or am I missint something??
SE
Simone E's update27 Feb 2023, 10:52
Reviewer Update
Good morning,
That is not correct, the mail forwarded on 20 February 2023 says "Good day Simone,
That is not correct, the mail forwarded on 20 February 2023 says "Good day Simone,
Please note that we have forwarded your email to the Voice Of Customer department and the team will revert back with feedback.
Regards
The ZAservice Team"
Is this your conclusion???????? or am I missint something??
Is this your conclusion???????? or am I missint something??
SE
Simone E's updateReviewer Update
27 Feb 2023, 16:56Kindly provide me with the mail you claim to have sent drawing conclusions?
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Simone E's update27 Feb 2023, 16:56
Reviewer Update
Kindly provide me with the mail you claim to have sent drawing conclusions?
Samsung South Africa's replyOfficial
01 Mar 2023, 09:55Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
We have sent you an email to the email address you provided on this post.
Samsung South Africa's reply01 Mar 2023, 09:55
Official
Thank you for posting your comment
We have sent you an email to the email address you provided on this post.
We have sent you an email to the email address you provided on this post.