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Simone E
1 reviews | Active since Aug 2021
17 Feb 2023, 11:14
RE: BAD SERVICE AND BAD QUALITY PHONE- SAMSUNG ZFLIP4
I bought a Samsung Galaxy zflip 4 in December on contract with MTN and the mechanism connecting the two screens has already popped out!
Absolutely ridiculous, I am told that due to it being physical damage it does not cover the warranty, ofcourse its a physical damange if there was something wrong with the mechanism to begin with , this is against the CPA I am very dissapointed with the service.
I also have insurance and was told by MTN that I must pay R1600!!
Regards, Simone Gittins Attorneys.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
17 Feb 2023, 11:15Good day Simone,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply17 Feb 2023, 11:15
Official
Good day Simone,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Simone E's updateReviewer Update
17 Feb 2023, 16:28I await your response.
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Simone E's update17 Feb 2023, 16:28
Reviewer Update
I await your response.
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Simone E's updateReviewer Update
20 Feb 2023, 15:15I note that @ Samsung has still not helped me, telling me to book my phone in and still having to pay an assessment fee is not a solution.
I was requested to send pictures and will be given feedback based on that, I have done same and still have not recieved what was promised.
Very dissatisfied with the service and device.
Regards,
Simone Gittins Attorneys Inc
I was requested to send pictures and will be given feedback based on that, I have done same and still have not recieved what was promised.
Very dissatisfied with the service and device.
Regards,
Simone Gittins Attorneys Inc
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Simone E's update20 Feb 2023, 15:15
Reviewer Update
I note that @ Samsung has still not helped me, telling me to book my phone in and still having to pay an assessment fee is not a solution.
I was requested to send pictures and will be given feedback based on that, I have done same and still have not recieved what was promised.
Very dissatisfied with the service and device.
Regards,
Simone Gittins Attorneys Inc
I was requested to send pictures and will be given feedback based on that, I have done same and still have not recieved what was promised.
Very dissatisfied with the service and device.
Regards,
Simone Gittins Attorneys Inc