DV
Dirk V
1 reviews | Active since Feb 2021
18 Mar 2021, 19:15
RE: 36UENK91W
Waiting now for 2 months for the feedback of Samsung after they promised to do an investigation of not receiving my 32 Inc tv with upgrading of Celphone.
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Replies (2)
Samsung South Africa's replyOfficial
18 Mar 2021, 19:26 Good evening Dirk,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply18 Mar 2021, 19:26
Official
Good evening Dirk,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
DV
Dirk V's updateReviewer Update
18 Mar 2021, 19:29It is the same message that was given the first time.It seems to me it is a standard reply that Samsung use as a delaying technique. Very disappointing.
DV
Dirk V's update18 Mar 2021, 19:29
Reviewer Update
It is the same message that was given the first time.It seems to me it is a standard reply that Samsung use as a delaying technique. Very disappointing.