PB
Pallavi B
1 reviews | Active since Dec 2020
07 Feb 2022, 13:12
Rather buy from someone else
Got a Samsung TV on black Friday, the first one had backlight bleeding so an exchange was done with the store. The 2nd one was received with the same issue. A direct exchange with Samsung was requested (27/01/2022) only for them to realize on 07/02/2022 that they don't have stock so the exchange needs to happen via the store. Been on the phone with the call center from 9am (now 1pm) to no avail. Apparently no manager is available to assist for 4 hours. Honestly the toss up for this TV was LG or Samsung and what a mistake we have made...
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Samsung South Africa's replyOfficial
07 Feb 2022, 13:14Good day Pallavi ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply07 Feb 2022, 13:14
Official
Good day Pallavi ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM