Rare treat!!

I had a Samsung phone with a charging issue. Summed up, I took the phone into the store at Woodmead, waited at most 10 minutes to be served and have the phone tested. They booked the phone in for repair. Just over an hour later, the phone was ready for collections, no charge due to warranty. .. done and dusted. Phone working perfectly again.... only funny part was the follow up call survey the next day... I had to rate everything out of 7. I gave them A Hearty Happy 14 out of 7... The Call Centre Guy Was Totally Confused! ! I know you teach how to manage nasty complaints, teach how to handle great compliments too!! Well done Samsung!