MVDW
Margithe Van Der Westhuizen

1 reviews | Active since Nov 2017

01 Nov 2017, 10:08

R3500 TO FIX A SCREEN NOW PHONE DOES NOT WORK

Good morning.

I am conpletely dissapointed in the manner my phone was repaired- i only started using the phone for the first time last night when i dail someone it sounds like am on the inside of a hollow tin

I am 240km from pretoria and i am flying to mozabique soon and i paid your company more than R3500 to fix my phone correctly

Please advise if you are going to give my money and broken screen back or make plan to fix this phone immidiately

I am willing to take my phone to any cellphone shop because i expected professional service fron your company and this did not happen

Kind regards Margithe (Maxie) van der Westhuizen + ********** 53874 / + ********** 2998

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply01 Nov 2017, 17:15
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA