YvdL
Yolande van der Linde
1 reviews | Active since Apr 2018
29 Dec 2021, 18:50
R25000.00 later no service
Spend +/- R25000.00 in the samsung store and no one at Samsung can do their job to sort out there promotion that they advertise. No body knows who does what their as they keep on referring you from one nr to the next with no results. all the communication they know how to say is we will escalate the case and they can not even do that spend so much money on Sumsung with no assistance at all.
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Replies (4)
Samsung South Africa's replyOfficial
30 Dec 2021, 07:35Good morning Yolande ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply30 Dec 2021, 07:35
Official
Good morning Yolande ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
YvdL
Yolande van der Linde's updateReviewer Update
30 Dec 2021, 16:23Samsung has a guy Lesley working in the *** department who blatantly tells us that if emails are not directed to a specific person it gets ignored. Since the 12/12/2021 only now 300 emails later all of a sudden they found my complaint.
YvdL
Yolande van der Linde's update30 Dec 2021, 16:23
Reviewer Update
Samsung has a guy Lesley working in the *** department who blatantly tells us that if emails are not directed to a specific person it gets ignored. Since the 12/12/2021 only now 300 emails later all of a sudden they found my complaint.
Samsung South Africa's replyOfficial
30 Dec 2021, 16:25Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^nm
Samsung South Africa's reply30 Dec 2021, 16:25
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^nm
YvdL
Yolande van der Linde's updateReviewer Update
30 Dec 2021, 16:27You have been escalation this complaint since 13/12/2021 lairs
YvdL
Yolande van der Linde's update30 Dec 2021, 16:27
Reviewer Update
You have been escalation this complaint since 13/12/2021 lairs