MC
Mo C
1 reviews | Active since Apr 2023
06 Apr 2023, 08:52
R2000 Voucher ****
Created an account on HP just to warn others not fall for offers made by Samsung SA. I had purchased a flagship device, which comes with no charger, and was given a R2000 voucher (which I intended to use for a charger) ONLY TO FIND THAT THE VOUCHER IS INVALID! It's been almost a month of chats, phone calls, and emails yet my R2000 voucher does not work. Wake up Samsung and sort out your customer service!
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
06 Apr 2023, 08:56Good day Mo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Samsung South Africa's reply06 Apr 2023, 08:56
Official
Good day Mo
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
NM
MC
Mo C's updateReviewer Update
06 Apr 2023, 09:07Hi NM,
As much as I'd love to believe you, I had this issue "escalated" twice by your service team. No reference number, no return phone calls, and no responses to emails.
At this point I honestly think your team is trying to drag this on until the voucher expires.
Prove me wrong, re-issue a working voucher and I'll be a happy customer.
As much as I'd love to believe you, I had this issue "escalated" twice by your service team. No reference number, no return phone calls, and no responses to emails.
At this point I honestly think your team is trying to drag this on until the voucher expires.
Prove me wrong, re-issue a working voucher and I'll be a happy customer.
MC
Mo C's update06 Apr 2023, 09:07
Reviewer Update
Hi NM,
As much as I'd love to believe you, I had this issue "escalated" twice by your service team. No reference number, no return phone calls, and no responses to emails.
At this point I honestly think your team is trying to drag this on until the voucher expires.
Prove me wrong, re-issue a working voucher and I'll be a happy customer.
As much as I'd love to believe you, I had this issue "escalated" twice by your service team. No reference number, no return phone calls, and no responses to emails.
At this point I honestly think your team is trying to drag this on until the voucher expires.
Prove me wrong, re-issue a working voucher and I'll be a happy customer.
MC
Mo C's updateReviewer Update
06 Apr 2023, 10:03Hi NM,
Thank you. Received the reference via. SMS.
Hope to hear soon from your "Voice of Customer Advisor".
Thank you. Received the reference via. SMS.
Hope to hear soon from your "Voice of Customer Advisor".
MC
Mo C's update06 Apr 2023, 10:03
Reviewer Update
Hi NM,
Thank you. Received the reference via. SMS.
Hope to hear soon from your "Voice of Customer Advisor".
Thank you. Received the reference via. SMS.
Hope to hear soon from your "Voice of Customer Advisor".
MC
Mo C's updateReviewer Update
25 Apr 2023, 12:29I have been getting calls to say the matter is being investigated and Samsung is awaiting feedback, but those have stopped since last week.
To date the Voucher is still invalid. What is going on?
To date the Voucher is still invalid. What is going on?
MC
Mo C's update25 Apr 2023, 12:29
Reviewer Update
I have been getting calls to say the matter is being investigated and Samsung is awaiting feedback, but those have stopped since last week.
To date the Voucher is still invalid. What is going on?
To date the Voucher is still invalid. What is going on?