1 reviews | Active since Apr 2021
R2000 online store Voucher **** by Samsung
I am so disappointed in this brand. They create promotions and then do not do as they promised. I bought a tv online on 11th march 2023 and part of the deal was to get an online Voucher of R2000. After receiving the tv, I was then told that I have to wait 14 days before I receive the Voucher. It's been a month and 2 weeks now and I have not received that voucher. I have tried calling, emailing and WhatsApp but all I get everytime is that the issue is being escalated. The Agent on WhatsApp **** that they have sent me the Email. I went through my mails to get nothing. I want to believe that they are taking me corner to corner so that I give up. Samsung has great products but their services are lose to nothing and that will be the downfall of their business.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM