BS
Brendan S

1 reviews | Active since Jun 2014

30 Jul 2015, 08:42

R14 000.00 Phone that does not work properly

To any person who have made the mistake of their lives to buy a Samsung Galaxy S6 / S6 Edge will understand my frustration. <br> <br> I have bought a product that was released to the market too soon. The software is extremely buggy and basic functionality is missing. I have been to several Samsung stores and even contacted Samsung help service in regards to a proper software update to address all the little issues. People take your number informing you that they need to inquire regarding the issue and just never call back.<br> <br> Unfortunately I cannot return the phone otherwise I would have and gone with one of the competing companies. I find it completely ridiculous paying so much for a phone that does not function properly. <br> <br> To anyone reading this post, considering to buy a Samsung product, I would strongly recommend against it until such time that Samsung show that they value their customers and provide the highest quality product that you pay so much for!

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Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Jul 2015, 10:31
Official
Hello Ziro54,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA