R1100 TV broken within 3 months

R11 000 Samsung TV broken with in 3 months I purchased a Samsung 55inch UHD 4K SM TV TU7000, from HiFi Corp on the 14 Aug 2020.

Serial number on TV: 01463FAN700817Y

Now on Saturday the TV stops working. There is sound but no picture.

I have taken the TV back to them where they have booked it in for "Repairs" that will take up to 21 working days before I get it fixed or it is replaced.

I spoke with the manager at the Glen Hi-Fi Corp and she said they buy the merchandise from Samsung and it's not their fault that it is no longer working.

First of all I can understand that they buy the stock from suppliers but surely a TV should be tested before going out for people to buy.

Where is the customer satisfaction, or the pride from the companies that should want to have a great standard.

I paid R 11 100 for this TV and it has not lasted even three months.

The service I have received is appalling. I

Hi-Fi Corp wont replace the TV as they say it must go in for repairs to you???????

That is ridiculous as the TV is not even 3 months old