1 reviews | Active since Jul 2011
Quoted for repairs on phone still in warranty
1st September I handed in my galaxy S4 for repairs at the Samsung Care center in constantia park for a cracked screen and it didn't pick up my sim. 25 days left on my warranty. After more than a month that it was in for repairs, depleting my warranty, they phone me to collect my phone. It still didn't read my sim.<br> <br> I took it back the same day and was told that I would need to do a sim swap for the phone to pick up my sim. After paying for a sim swap I found that the phone still doesn't pick up the sim. (Costing me time and money)<br> <br> I took it back a week later as I only had time then and they booked it in again. Last Friday I received an email for a quote of R 3,142.13. After a long discussion it was clear that the staff would not help me and I was told that the quote stands.<br> <br> They didn't fix all my initial issues with the phone. Took a month to repair the screen (depleting my warranty) and now refuse to fix my phone unless I accept the quote.<br> <br> My phone should still be under warranty of repairs but they simply refuse to fix it.
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
