jJ
jouberterwee J
1 reviews | Active since Oct 2016
04 May 2026, 09:56
Quick to take your money, ridiculously slow resolve, still unresolved.
Quick to take your money, ridiculously slow resolve. Item was in stock, 30-04-2026, bought directly form there website, order confirmed, expected delivery 4th May 2026. Most recent update, awaiting to ship, due date now 5 JULY 2026. False advertising, **** about stock, tried to get an adequate resolve on the website, the consulting agent cant recommend any alternative except expecting me to wait until July. 2monts, for an in stock item. Set item is in stock at Evetech, Hurches and Takealot. Order number ZA***
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Replies (2)
Samsung South Africa's replyOfficial
04 May 2026, 09:57Good day Erwee J
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply04 May 2026, 09:57
Official
Good day Erwee J
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
jJ
jouberterwee J's updateReviewer Update
04 May 2026, 12:46 Order ZA***
To the Samsung Online Team,
I am following up on the phone call received at [12:26] same was recorded, today, May 4th. The consultant confirmed that my 34" Odyssey G8 (LS34DG852SAXXA) will be delivered by Wednesday, May 6th 2026, at the latest.
As discussed, I am only accepting a brand-new, factory-sealed unit. I will not accept a demo, floor model, or open-boxed item. I will not accept a sub-par item, nor older versions of my order.
Reply to me in email, As was promised by the operative, to confirm these details and provide the Value Express waybill number as soon as the unit is dispatched. My Hello Peter ticket and formal complaints on social media and related platforms, remain open until the correct item is received.
jJ
jouberterwee J's update04 May 2026, 12:46
Reviewer Update
Order ZA***
To the Samsung Online Team,
I am following up on the phone call received at [12:26] same was recorded, today, May 4th. The consultant confirmed that my 34" Odyssey G8 (LS34DG852SAXXA) will be delivered by Wednesday, May 6th 2026, at the latest.
As discussed, I am only accepting a brand-new, factory-sealed unit. I will not accept a demo, floor model, or open-boxed item. I will not accept a sub-par item, nor older versions of my order.
Reply to me in email, As was promised by the operative, to confirm these details and provide the Value Express waybill number as soon as the unit is dispatched. My Hello Peter ticket and formal complaints on social media and related platforms, remain open until the correct item is received.