1 reviews | Active since Apr 2012
Quick to take your money, atrocious after sales service
Ordered a Samsung Odyssey 32" monitor on special from Samsung "estore". Quick to take my money and horrible after sales service. Screen arrived with visible scratches on the panel so either was not new or I got a demo floor model. Regardless, I emailed *** 4 times with no response. I even phoned the call center and spoke to a lady who assisted me as far as escalating and giving me a reference and asking me again to email *** it has now been almost a month and I'm not getting this monitor replaced or refunded. Not even sure anyone is monitoring that mailbox. Maybe it's full and they have an *********** IT department. But this level of service is atrocious. Will never buy from their estore again. Should've stuck with trusted e-commerce e-tailers.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM