1 reviews | Active since Apr 2012

20 Oct 2016, 14:57

Quick And Painless!

<p>My Tablet had trouble connecting to devices and after the latest update, it kind of lost its mind. It got stuck on the boot-up screen and heated up and…</p> <p>I phoned Samsung at the Grove Mall for some assistance. I spoke to a consultant named Isak who attempted to help me, but the tablet had to be booked in.</p> <p>The next day I booked my tablet in for repairs and was made to feel like the most important customer in the shop. Isak explained the process and steps to be followed. I thought I would have to wait a week for my tablet but the next day Isak informed me that the software was fixed and that they were just waiting on the parts.</p> <p>The next day I received my sms informing me that my device was ready for collection.</p> <p>Isak went out of his way to help make even the pickup run smoothly as I did not have a lot of time to collect.</p> <p><strong>Thanks Isak and the team at Samsun (The Grove Mall) for making this a quick and painless experience. </strong></p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Oct 2016, 16:18
Official

Hi Johan

We greatly appreciate your feedback and thank you for your positive words. Samsung strives to provide Quality premium products and Excellent after sales service.
Thank you for being part of the Samsung family
Regards,
Samsung Team