DP
Dirk P

1 reviews | Active since Jul 2014

02 Feb 2016, 13:50

Quality Issues with Samsung Galaxy S6

I received my Galaxy S6 from Vodacom mid 2015 just after they were launched. A few months later, in Oct 2015, I started experiencing serious issues with WiFi showing connected but not working at all. Then suddenly the phone would randomly reset itself until it was eventually in a continuous loop and completely unusable.<br> Vodacom in Bayside Mall (Table View) booked in my phone and sent it to Tyger Valley for repair in Nov 2015. I had to wait weeks as they waited for parts. Got my phone back in late Dec 2015. There was a list of replaced parts, INCLUDING MAINBOARD. When I collected, we checked that the problem it went in for was resolved, but when I got home I realised that I was missing calls, as now the sound/speaker did not work at all.<br> I then took the phone to Vodacom in Canal Walk. They ordered a replacement speaker and I had to wait weeks again for the part. However, when the part arrived and they opened the phone to replace it, they discovered a PROBLEM WITH THE MAINBOARD. The phone is now with them again, waiting for the part. Doesn't help me having a phone that is always in for repair. I want it replaced completely or I will switch to a different manufacturer.

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Replies (2)
Samsung South Africa
Samsung South Africa's reply02 Feb 2016, 14:10
Official
Hello dirk.pauw,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***

Regards

Samsung Team
Samsung South Africa
Samsung South Africa's reply02 Feb 2016, 14:10
Official
Hello dirk.pauw,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number ***

Regards

Samsung Team