1 reviews | Active since Sept 2009
QLED TV Issue
A few weeks ago I decided to buy a new TV and would purchase what I considered to be a premium brand. I purchased a Samsung 85 inch BU8000 for R28K from Digital Experience. The TV suffered with an excess amount of what I now know to be called backlight bleeding. At first I did not know what it was but had googled “BU8000 problems” and the first video that came up was about the bleeding issue on these models. Within a 7 day period and after a lot of back and forth with Digital Experience I decided to upgrade to a better model the 85 inch Q60B which was R7K more expensive. This model however suffers the same problem. I watch TV mostly in the evening when this issue is most noticeable. I thought I could just try ignore the issue but it’s just unbearable. My 7 year old JVC TV did not have this issue so I don’t expect a TV that is many times more expensive to have a poor viewing experience. Which models do not have this issue. After R35 000 spent and the poor viewing experience I’m just so disappointed.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
