****py service from Samsung SA

It is with utter disgust i write this review on the terrible service i received from Samsung for the past 2 month. Both myself and my wife have upgraded our MTN contract and got the new Galaxy S21 mobile devices. One of the promotional features with this specific model was the ear buds and a smart tag which we app**** for whilst instore before taking delivery of our mobile devices. Both my smart tag and earbuds (even though the wrong color) was delivered to myself within 2 weeks. My wife and i have been calling ***4 for the past 2 months trying to find out where her earbuds and smart tag was and the excuse given is that they could not find the home address, not too sure how this is possible as mine was delivered within 2 weeks to the very same address. I have even provided them with an alternate address and still no joy. I have spoken to Alaika Cassim, Micheal Bodlani and Bubele Matebani and none of them have sorted this issue out nor returned my call. If this is the type of service that Samsung delivers then its best they prepare for a decline in clientele, who will compensate me for the time and cost for all the phone calls made (at least 30 min a call) at least 5 calls made. Please advise if and when will this be rectified as the promotion was only till 31 March 2021.