****py service as well as lies

Item: Samsung South Africa
Rating: 1
Author: Brandon R

Horrible service since buying your new samsung galaxy s22 ultra. Promises were made of receiving your ear buds pro for free as part of purchasing the phone. Since purchasing I have not been able to claim them through Samsung members and no matter who I call or email no one can help or assist me in any way.

from your guys side saying you will receive the ear buds pro as part of a gift for purchasing such an expensive phone when its all a bunch of *******. You guys are quick to sell the products but are very slow at giving service after the sale. I have battling left right and centre trying to find someone to help me and everyone has the same ****py response of I "don't know what to do"

I moved away from apple thinking the service would be better but it has proven to be absolutely horrible. I would like assistance ASAP as well as what was promised

Helpful (0)

Replies (2)

Samsung South Africa's replyOfficial

24 Mar 2022, 13:33

Good day, Brandon,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

Regards,
Samsung
:^TM

Samsung South Africa's reply24 Mar 2022, 13:33

Official

Brandon R's updateReviewer Update

25 Mar 2022, 18:54

It has been 2 weeks since I purchased my Samsung galaxy s22 ultra and I struggled to find stock. I drove around and did 134km looking for one beucawe your stores did not answer the phone. I then found one paid cash for it and was promised to receive my earbuds pro. I then proceeded to try and claim them and received error after error and then when I tried getting hold of someone to assist no one could help me and I have been struggling for 2 weeks. I am tired of driving from store to store and phoning different people every time. Get your **** together. Either refund me my money for the device as you guys advertised something and cannot stick to it and can't help with any service what so ever, or give me the Ear buds pro at a store closesest to me next week Monday.

I am tired of everyone at samsung saying they will sort it out but they can't. How can it be so difficult to hand over something that you promised. You guys have had the ****piest service I have ever seen and have also shown that you don't care for your customers.

I await your response about a refund or giving me what I technically paid for

Brandon R's update25 Mar 2022, 18:54

Reviewer Update