C
Charles
1 reviews | Active since Jan 2021
19 Feb 2021, 15:35
****py Samsung service
I bought a note 20 5g in September , part of the deal was that Samsung would give me TV and UV sterilizer. I've logged a call to access this and close to 6 months the TV and UV sterilizer has not been deliverd . I've been checking with them weekly but their response is that they don't have the copy of my ID .which I have sent . Not once , not twice but countless time .it is rinse and repeat, we don't have the copy of ID and then I send it , next week same story. I've never recieved a ****py service and a shoddy service like this . It is like they don't know what they do . I'm tired of following up with them and surely this will be my last Samsung
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Replies (2)
Samsung South Africa's replyOfficial
19 Feb 2021, 15:45 Good Day Charles,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply19 Feb 2021, 15:45
Official
Good Day Charles,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
C
Charles's updateReviewer Update
17 Mar 2021, 10:36I have sent this query on the 19th of February , close to a month no one has tried to contact me. Surely you can see that this unacceptable service offering
C
Charles's update17 Mar 2021, 10:36
Reviewer Update
I have sent this query on the 19th of February , close to a month no one has tried to contact me. Surely you can see that this unacceptable service offering