PUTRID SERVICE FROM CUSTOMER CARE CENTRE(CASCADES)

<p>I have been a FANTAC of SAMSUNG PRODUCTS for years, I could do well in the sales department for SAMSUNG as I recommend SAMSUNG PRODUCTS to almost everyone I meet from, Family to firends, colleagues, my "A" clients and even my GYM Buddies. </p> <p> </p> <p>When I renovated my home 90% OF MY HOME PRODUCTS WERE SAMSSUNG, WASHING MACHINE, TUMBLE DRYER, DISHWASHER, TV, REFRIGERATOR, ENTERTAINEMENT SET and many more of the products in my home are Samsung. To my very dismay about a month ago I started having an issue with my SAMSUNG GALAXY NOTE 5, it refused to unlock and I could no longer swipe the bottom of my screen to tak calls.</p> <p> </p> <p>The device is on a contract with telkom of which i spend R1600 per month.</p> <p> </p> <p>I then decided today that the issue needs to be resolved with my device and went to the newly opened CUSTOMER SERVICE CENTRE IN CASCADES, we I received the worst service as SAMSUNG customer.</p> <p>I handed my device to a consultant and advised what the problem was, he had a quick squizz at the device then called his manager who didn't even introduce himself, they then came up with a solution without even assessing the deive correctly, that the device has been misused and that it is not covered under warranty to be repaired.</p> <p> </p> <p>For such a huge company to give such pathethic service is unacceptable, they have no knowledge of customer care. They are based in an upmarket area and this is not the first time ive heard of someone complaining about their service, however I gave them the benefit of the doubt and gave them a chance only to be disappointed.</p> <p> </p> <p>The cellphone has a few scratches, and the no cover warranty was concluded due to this and had been labeled as "mis-use", they handed me a letter that advised "THE ABOVE MENTIONED DEVICE WILL NOT BE DONE UNDER WARRANTY DUE TO THE EXTENSIVE PHYSICAL DAMAGE ON THE DEVICE", now having said that I was verbally given a quote of R5000 to repair parts of the phone that need not to be repaired as the sensor has nothing to with the scratches on the device.</p> <p> </p> <p>Due to this pathetic service, i have now decided that I will no longer purchase SAMSUNG PRODUCTS, I would rather recommend APPLE products to other consumers as you received 150% service from the APPLE CONSULTANTS at their store, my wife has APPLE produts and has "NEVER" had an issue with their products even with tiny issues of syncing her apple watch to her cellphone they assisted with a smile.</p> <p> </p> <p>I will be replacing my MAJOR HOUSEHOLD GOODS with SMEG as their service is way off the top aswell.</p>