Putrid service/attitude

On Saturday, 16 January, I went to the Samsung technical centre to do a software upgrade on my phone. The receptionist referred me to Sinenhlanhla for help. The gentleman was in no mood to help me and he had the longest of faces as if I was imposing. He then took me to a laptop, plonked my phone on the table and told me to do the upgrade myself and walked off to assist other clients. Needles to say I was shocked and felt unwanted. <br> <br> My being there meant I traveled all the way from Soweto to get specialist help but was expected to do it myself. I had to fiddle with the laptop until I got it right. I did the upgrade myself. This was not my first visit there and the previous occasions I never had such bad service, in fact they were rather pleasant and professional. Sinenhlanhla seriously dropped the ball this time and I wonder how many people he does this to. If he doesn't want to help, he must stay at home and make room for those that want to work. He is a disgrace to the Samsung brand.<br> <br> Thanks to Charity the receptionist who tried her best to see to it that this boy did what he was supposed to do. She did her best to see to it that I get help.