Purely pathetic service

Purely nothing less than pathetic service accompanied by lies and empty promises.

I took my Samsung S20 out 2 months ago and openned my Samsung Members account where I claimed for my free ear buds. I recieved responses to which I sent all documents and numbers needed. To date, with the latest response recieved the 08th July and now being the 14th July no one bothers calling or responding.

I am one of many that has app**** for the free buds and not recieved anything as yet and many who believe it is just a ******* to get you to purchase more.

I also entered the "stand a chance to win" promo you advertising on Samsung Members and recieved responses and a survey there as well that I completed asking me what I would like where I selected the washing machine.

Lets see what happens now and if this gets someone to call me and sort me out and let's see if they keep to their word.

Such poor customer service and if no response or assistance is received i will go further.