DE
Dale E
1 reviews | Active since Mar 2016
22 Mar 2016, 14:35
Proof of purchase Required?
When booking in my Note 4 phone at Samsung Sandton all went smooth with no issues. Booked the phone in got it back. Fixed. No problem. With my wife's phone Samsung mall of the South then requires me to go and get proof of purchase on a contract phone despite registering for their Samsung care package. I am then told every Samsung operates differently. Nice one for the brand Samsung. So not all Samsung are equal I have learned.
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Samsung South Africa's replyOfficial
22 Mar 2016, 18:32Hello Dale32,
Hallo Dale
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Social Media
Hallo Dale
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Social Media
Samsung South Africa's reply22 Mar 2016, 18:32
Official
Hello Dale32,
Hallo Dale
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Social Media
Hallo Dale
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard
Your Reference number:***
Regards
Social Media