MB
Michelle B
1 reviews | Active since Apr 2013
07 Jan 2016, 09:17
Proof of payment not good enough
Bought an aircon at store, was told to send EFT proof of payment. Sent, store will not release the product until payment has cleared in their account. Why would you ask for proof of payment of it means nothing. Now have to wait another week for installation. Understand policies but if I was told, I would've gone to the bank and drawn the cash and paid for it. Just purchased a sound bar as well which I paid for in store. Wanted to purchase a TV on Saturday, I guess my business will be appreciated elsewhere.
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Replies (1)Samsung South Africa's replyOfficial
07 Jan 2016, 13:33Hello Michelleb4,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Regards
Samsung Service Team
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Regards
Samsung Service Team
Samsung South Africa's reply07 Jan 2016, 13:33
Official
Hello Michelleb4,
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Regards
Samsung Service Team
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Regards
Samsung Service Team
