KG
Keanan G
1 reviews | Active since Mar 2022
31 Mar 2022, 09:42
Promotional tablet
Hi
I bought the S21 FE and thus app**** for the promotional tablet, got approved on the 11th of February and still haven't received anything nor any communication, got no response back from the e-mails I sent and every time i call its either a 10 min waiting time for someone to answer and not help me or the call just ends
was promised 4-5 workings day, and currently waiting 6 weeks. I understand there can be delays but 6 weeks ? and still no communication ?
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Samsung South Africa's replyOfficial
31 Mar 2022, 09:43Good morning Keanan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 Mar 2022, 09:43
Official
Good morning Keanan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM