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Bennie P

1 reviews | Active since Aug 2016

07 Dec 2021, 09:37

Promotional ****

I bought a dishwasher because of a promotion where you can get a R3000 voucher. As the dishwasher is way more expensive than the bosch ones. I read the flyer explaining the details. Thought thats fine for my situation. Which is we are only moving in january into our new place so left the dishwasher at tafelberg furnishers. When i wanted to redeem the voucher they said i need a serial number of the product. Which i took a photo of from the box. Then they said it needs to be on the product. Which they did not specify in any of the terms on the flyer. It only stated serial number. Now they want me to go back to Tafeberg furnishers open the box and take a photo. And leave my product open in the warehouse for another 2 and a half months. If i need to go back i will just return it. I told Samsung this and they cut me off. Rather lose a sale than give the voucher hey, great service guys.

0
Replies (5)
Samsung South Africa
Samsung South Africa's reply07 Dec 2021, 09:38
Official
Good morning Bennie , 

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
:^NM    
BP
Bennie P's update07 Dec 2021, 09:40
Reviewer Update
I have posted this already but it has been a month and still have not received the voucher. I spoke to a lady today and she said they made a mistake, when i asked her if i didn't call to check up on the progress will this have been sorted out, she said no. apparently because it is a promotion samsung does not need to call the client if there are any issues. Great service! so now i must use my time and my airtime to call back and forth every couple of days to ensure that they are doing their job. Which they clearly are not doing.
BP
Bennie P's update07 Dec 2021, 09:41
Reviewer Update
Thanks Samsung for your automatically generated response mail, but this is not a new problem it is almost a month old. Sort it out
BP
Bennie P's update08 Dec 2021, 08:07
Reviewer Update
No one has called me yet, so i must call Samsung again.
BP
Bennie P's update08 Dec 2021, 08:49
Reviewer Update
Called them again......Guess what, the voucher still hasn't been validated. After i was promised it would be done by monday then again by COB Tuesday. Now they can't give me a time. Samsung really? Last product guys, washing i was going to buy, will be the speed queen, Microwave will be an LG, TV i would rather buy a sinotec than a samsung. I do a lot of purchases and i still think Samsung is a top quality product, but this is it now. Cannot support you guys anymore.