RH
Robert H
1 reviews | Active since Mar 2009
25 Mar 2021, 21:43
Promotional gifts ****.
I orders my S21 promotional gifts on 5 February 2021 I to date have not received anything. It's been almost 2 months now. I have phoned the customer care line and I'm told they cannot give me an update or eta on when they will be delivered. This is absolute BS! I have the confirmation and reference number and was informed on the email that it will take 7 to 14 working days. This is a total ****.
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Samsung South Africa's replyOfficial
25 Mar 2021, 22:29Good evening Robert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply25 Mar 2021, 22:29
Official
Good evening Robert,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS