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brianschmidt.schmidt brianschmidt.schmidt
1 reviews | Active since Nov 2016
02 Jul 2020, 14:22
Promotional gift
After weeks of phoning and sending emails, Samsung is unable to assist me with my request to claim my promotional gift. I've submitted my claim at the beginning of the year. The call center is unable to provide any information regarding the promotional gift. I will NEVER support or buy another Samsung product.
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Jul 2020, 14:25Good day Brian,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
Samsung South Africa's reply02 Jul 2020, 14:25
Official
Good day Brian,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
CK
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brianschmidt.schmidt brianschmidt.schmidt's updateReviewer Update
02 Jul 2020, 14:44I have received this automated reply before. Let's see if someone will indeed be in contact with me
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brianschmidt.schmidt brianschmidt.schmidt's update02 Jul 2020, 14:44
Reviewer Update
I have received this automated reply before. Let's see if someone will indeed be in contact with me
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brianschmidt.schmidt brianschmidt.schmidt's updateReviewer Update
16 Jul 2020, 14:48Still no update or feedback from Samsung
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brianschmidt.schmidt brianschmidt.schmidt's update16 Jul 2020, 14:48
Reviewer Update
Still no update or feedback from Samsung