NC
Neels C

1 reviews | Active since Mar 2019

07 Mar 2019, 10:41

Promotion ****...

In December I bought a Fridge from a company close to home. Samsung also had a special regarding buying their product depending on the cost of the product, it could have be a value of ranging from R4000 to R12000 depending the value of the product you bought. The value we received was a R4000 voucher for either a return flight, using Uber, Mr D Food or hotel accomodation to that value. We needed to register for the price we want via SMS's , on-line and phone calls. That alone took three months due to whos name was on the slip and who paid for it. We decided to opt for the Mr D food option after we received to the go ahead to claim our price. To our dismay we only found out that we can claim a R100 per order and that a value of R35 will me payed for each delivery. In effect the value of the voucher is only now R65! Now for the shocker..... after loading the Mr D food app on my cell I found out that Mr D food does not cover my area...... So the value of this voucher means nothing. I went back to the company that sold me the item to tell them about the issue and were also surprised at the way of workings with this claim. The Samsung representative at the store promised to check into it and we are still waiting- another week later. I thing Samsung is luring people in with to make sales and the poor oke like me only found out out later that the promotion voucher means nothing... Nothing wrong with the item I bought though, only the way they went around to do the sale. There were definitely not enough info available to make proper choices on the voucher or deal....

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Replies (3)
Samsung South Africa
Samsung South Africa's reply07 Mar 2019, 16:59
Official
Good day 
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact number.  A senior customer service executive will contact you with further advise on this matter. 
Regards,SamsungSA:^SS
Samsung South Africa
Samsung South Africa's reply14 Mar 2019, 13:49
Official
Good day Neels

Kindly forward us your contact details and we will assist further.

Regards,SamsungSA:^LZ


Samsung South Africa
Samsung South Africa's reply11 Apr 2019, 14:13
Official
Good day Neels
Herewith your reference number:    
***
 
SamsungSA:^LZ