FJvR
Frikkie Janse van Rensburg
1 reviews | Active since Apr 2019
08 Jan 2025, 12:18
Promotion material not received.
Similar to the other reviews, I have bought 3 phones during Samsung's promotional period (early December). I was supposed to get earphones and smart watches within 7-14 working days after approval. Claims were approved middle December, Not received yet - message received indicated that they were out of stock. This is false advertising and surely against the Consumer Protection Act. If I do not get the material by the end of this week, I shall consider reporting them to the Nati0nal Consumer Tribunal.
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Samsung South Africa's replyOfficial
08 Jan 2025, 12:20Good day Frikkie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply08 Jan 2025, 12:20
Official
Good day Frikkie
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM