RL
Rethabile L

1 reviews | Active since Feb 2015

13 Apr 2015, 07:41

Promoter with bad attitude

My boyfriend and I were entering this win a S6 competition in Sandton City by the checkers court. What happens is you answer the the questions on the paper and get a stamp for it in order to move on to the next level. Instead of this promoter giving us a stamp he decided to act all cool and asked us irrelevant questions that aren't even part of the competition just to impress a few girls around him and when we couldn't answer he told us we aren't educated and we need to be educated. I was so angry thinking how does one get off to tell someone they aren't educated. All the other promoters were really good except this one, wish I had taken down his name. I'm so disappointed knowing that I'm a loyal customer to Samsung and I got such attitude from a promoter.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply22 Apr 2015, 10:24
Official
Hello Retha17,

We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would like to assure you that this is not how we treat our clients. We do proper training for all our staff so that they present a world class customer service. We will deal with this accordimgly and ensure that this deas not occur in the future.

We again apologise for the lack of service received.

Kind regards
Samsung SA